OBJECTIVES

1. To institutionalize a mechanism for satisfying clients expectations in the public service.
2. To put in place written commitments to specific standards that government agencies shall pledge to fulfill in the delivery of their services.
3. To streamline systems and procedures for frontline services; eliminate bottlenecks and red tape; and institute greater transparency in public transactions and accountability of civil servants.
4. To enhance productivity and sustain a cultures of continuos improvements of services in the government work place.