Citizen’s Charter

 

 

Office of the Sangguniang Panlungsod

 

External Services

  1. Issuance of Sanggunian documents and certifications

Refers to documents adopted/enacted by the Sanggunian in the form of resolutions/ ordinances and other legislative measures duly certified by the City Secretary.

Refers to the transcribed proceedings of regular session/meetings/hearings in final form duly certified by the City Secretary.  These services can be availed at the Sangguniang Panlungsod, R.T. Lim Blvd., Zamboanga City.

 

Office or Division: Records Division, Office of the Secretary to the Sangguniang Panlungsod
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Transacting public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter Request Coming from the client
2. Billing note issued by the office Records Division, Office of the Secretary to the Sangguniang Panlungsod
3. Official Receipt as proof of payment Revenue Collection Clerk from the City Treasure’s Office located at the Ground Floor of the City Hall or at the ground floor of the City Library
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Registration on the Log Book 1. Provide Log Book for the client to register None 1 minute Guard on Duty
2. Secure and fill up the request form

 

2. Provide a request form for the client None 2 minutes Officer-of-the-Day

PUBLIC ASSISTANCE AND COMPLAINT DESK

3. Submit your request to the Records Division

 

3. Accept the request form and issue billing note None 10 minutes (current record)

 

3 days

(old record)

JIMMY B. TINAYA

Administrative Aide IV, Records Division

 

or

 

TEOQUILDA M. DUCO

Records Officer II, Records Division

4. Proceed to the Office of the City Treasurer located at the City Hall or at the City Library and pay the necessary fees.

 

4. Provide direction for the client P10.00 per page

(authenticated copies)

 

P2.00 per page

(photocopy only)

 

Based on City Ordinance No. 92-003 as amended

 

1 hour Revenue Collection Clerk

(City Treasurer’s Office)

 

or

 

RECHELDA E. PATRIMONIO

Librarian I, Library Services Division,

City Public Library

 

 

 

5. Present the receipt of payments to the Division Chief concerned where the document is being secured. 5. Accepts the receipt of payment from the client None 10 minutes (current record)

 

3 days

(old record)

CARMENCITA L. MONTOJO

Local Legislative Staff Officer V,

Research Division

 

EDELIN M. MARCELINO

Board Secretary IV, Stenographic Division

 

DELINDA S. BIGAY

Records Officer IV, Records Division

6. Acceptance of the requested document/s. 6. Releasing of requested document/s. None 1 minute CARMENCITA L. MONTOJO

Local Legislative Staff Officer V,

Ordinance, Resolutions and Research Division

 

EDELIN M. MARCELINO

Officer-in-Charge, Administrative Officer IV, Journals, Minutes and Stenographic Division

 

DELINDA S. BIGAY

Records Officer IV, Records Division

TOTAL: P10.00 per page

(authenticated copies)

 

P2.00 per page

(photocopy only)

 

Based on City Ordinance No. 92-003 as amended

 

 

1 hour and                  14 minutes

(current record)

 

3 days

(old record)

 

 

2. Medical Assistance to Indigent Patients confined in Zamboanga City Medical Center

 

Office or Division: Office of the Sangguniang Panlungsod
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: All Indigent Patients confined in Zamboanga City Medical Center
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.    Social Case Study City Social Welfare Office
2.    Certificate of Indigency In their Respective Barangay Office
3.    Medical Abstract Zamboanga City Medical Center
4.    Final Billing/Medicine/Therapy Zamboanga City Medical Center
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submits all the requirements to the City Vice Mayor’s Office 1. Accept and verifies the submitted documents None 3 minutes WILFRIDO S. FAUSTINO, JR.

Administrative Aide I

or

JANESA I. FRANCISCO

Administrative Aide I

or

NASRUN A. DURANO

Job Order

2. Visit the individual offices of the City Councilor for the yellow or white slips 2. Issue yellow or white slips None 3 minutes Staff of individual City Councilor
3. Go back to the Vice Mayor’s office for proper recording and evaluation 3. Evaluation and consolidation None 30 minutes NASRUN A. DURANO

Job Order

 

or

 

WILFRIDO S. FAUSTINO, JR.

Administrative Aide I

 

or

 

JANESA I. FRANCISCO

Administrative Aide I

4. Bring the white or yellow slips with the requirements at the ground floor of the Sangguniang Building for signature 4. Sign the evaluation slip None 3 minutes ATTY. KENNETH P. VINCENT BELDUA

City Secretary

 

or

 

ELSA F. PIOQUINTO

Asst. City Secretary

 

or

 

EDELINE S. MIRANDA

Administrative Officer V

5.  Bring the white or yellow slips with the requirements to the  Mayor’s Office for signature 5. Sign the yellow or white slip None 3 minutes Staff of the                         City Mayor
6.  Bring the white or yellow slips with the requirements to the  City Health Office for signature 6. Sign the yellow or white slip None 3 minutes Staff of the City Health Officer
7.  Bring the requirements with the slips to the MSS-Zamboanga City Medical Center 7. Accepts and verifies the requirements None 5 minutes Zamboanga City Medical Center
TOTAL: None 50 minutes  

 

  1. Sangguniang Panlungsod Accreditation and Re-Accreditation

 

Please be informed that the Sangguniang Panlungsod, corollary to the mandate of section 34 of the Local Government Code and Article 64 of its Implementing Rules and Regulations, is accepting application for accreditation and re-accreditation, from interested Civil Society Organizations (CSOs) which include Non-Government Organizations (NGOs) and People’s Organizations (POs) and Private Sector Organizations (PSOs), with the goal of strengthening participation in local government and development process.

 

Office or Division: Office of the Secretary to the Sangguniang Panlungsod
Classification: Highly Technical
Type of Transaction: G2C – Government to Citizen
Who may avail: All Civil Society Organizations (CSOs) which include Non-Government Organizations (NGOs) and People’s Organizations (POs) and Private Sector Organizations (PSOs)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Administrative Requirements:  
1. Letter of Application; Jose Tito D. Barrios, Bookbinder II, Ordinances, Resolutions and Research Division
2. Duly accomplished Application Form for Accreditation; Jose Tito D. Barrios, Bookbinder II, Ordinances, Resolutions and Research Division
2. Board Resolution; From the organization itself
3. Certificate of Registration issued by; From the Registering Agency like SEC, CDA, DOLE, DSWD and others
4. List of Current Officers and Members; From the organization itself
5. Calendar Year Annual Accomplishment Report and Financial Statement; From the organization itself
6. Profile indicating the purposes and objective of our organization; and From the organization itself
7. Copy of the Minutes of the CY Meeting of the organization. From the organization itself
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Registration on the Log Book 1. Provide Log Book for the client to register None 1 minute Guard on Duty
2. Secure and fill up the request form

 

2. Provide a request form for the client None 2 minutes Officer-of-the-Day

PUBLIC ASSISTANCE AND COMPLAINT DESK

3. Submits duly accomplished application form and other requirements Verifies the completeness of submitted documents None 5 minutes JOSE TITO D. BARRIOS

Bookbinder II, Ordinances, Resolutions and Research Division

  Refers to the Committee on Urban Poor, People’s Organization and NGOs and conducts a committee hearing on the request None 1 day Chairperson, Committee on Urban Poor, People’s Organization and NGOs
  Calendars in SP Agenda; Includes the application in the agenda, thru a Committee report, for approval request None 1 day DELINDA S. BIGAY

Records Officer IV, Records Division

 

Follow-up application after two weeks Records in the Log Book and releases resolution of accreditation/re-accreditation None 5 minutes JIMMY B. TINAYA

Administrative Aide IV, Records Division

 

or

 

TEOQUILDA M. DUCO

Records Officer II,

Records Division

TOTAL: None 10  days  

 

  1. Feedback and Complaints

 

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Answer the client feedback form and drop it at the designated drop box in front of the City Public Relations and Information Office

Contact Info: 992-3813 or osspadmn2020@gmail.com

How feedbacks are processed Every Friday, the Public Relations Officer opens the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen.

For inquiries and follow-ups, clients may contact the following telephone number: 002-2019.

How to file a complaint Answer the client Complaint Form and drop it at the designated drop box in front of the City Public Relations and Information Office.

Complaints can also be filed via telephone. Make sure to provide the following information:

– Name of person being complained

– Incident

– Evident

For inquiries and follow-ups, clients may contact the following telephone number: 992-3813

How complaints are processed The Complaints officer opens the complaints drop box on a daily basis and evaluates each complaint.

Upon evaluation, the Complaints Officer shall start the investigation and shall submit it to the Head of the Agency for appropriate action.

The Complaints Officer will give the feedback to the client.

For inquiries and follow-ups, clients may contact the following telephone number: 991-3813

Contact Information of OSSP and OSP OSSP:osspadmn2020@gmail.com

          :992-3813

  OSP: 992-3137