The Service Request for Desktop Support includes all IT support needed by end users such as their repair of their computers, printers, switches, routers. The service also includes assistance on standard applications and programs such as MS Windows, MS Office, Anti-virus.
The service also includes repair and rolex imitacion assistance on connectivity issues for wired and wireless devices. This service also includes maintenance on IT peripherals such as CCTV and Biometrics devices.
Required documents : Maintenance Form
| c. Step-by-step procedure | d. Employee Responsible | e. Time needed |
| 1. Submit Maintenance Form | Rosario Maylon | 2 minutes |
| 2. Discuss with Desktop Support Team, Approves and Schedules Request | Joezel Faustino
Jojo Natividad (Desktop Support Team)
Alan Aizon (Division Head)
Marcelo Baybay (Division Assistant) |
5 minutes |
| 3. Desktop Support (Analysis, Repair, Testing) | Joezel Faustino
Jojo Natividad (Desktop Support Team) |
1 – 3 days (with spare parts) |
| 4. User Acceptance | Joezel Faustino
Jojo Natividad (Desktop Support Team)
Alan Aizon (Division Head) |
1 week |